Welcome to DELUXO. Before you begin utilizing our array of services, it is essential that you carefully review and comprehend the terms and conditions provided.
Content on Our Site
We take pride in the authenticity of the product images displayed on the DELUXO website, and we strictly enforce a policy against unauthorized usage of such content. We regularly refresh our offerings, and items temporarily unavailable for restock will be clearly marked as unavailable. Please be advised that our stock levels are constantly evolving. Although we make every effort to keep our stock information up to date, there may occasionally be discrepancies following an order placement. Should you come across any inconsistencies in our content, we ask that you promptly report them to our team.
Stock and Inventory Management
While we endeavor to keep our online stock information reflective of our actual inventory, there may be instances where items are in the process of restocking or are no longer available. In such cases, we will provide timely notifications and offer you the choice to select alternate items or to cancel your order. By finalizing your purchase, you acknowledge and consent to the potential for such inventory variations.
Payment Procedures
The range of payment options offered by DELUXO is updated over time and may include or exclude certain methods. Specific payment instructions are detailed on our payment page, and except for credit card payments, all transactions require manual completion. Be aware that orders may be subject to additional fees, including but not limited to banking and transaction fees, which typically vary from 1% to 8% of the total purchase price. Any applicable additional fees will be communicated to you beforehand. The interpretation and application of payment terms are at the sole discretion of DELUXO.
Order Adjustments and Rebates
We recognize that orders, especially in larger volumes, may be subject to returns or exchanges. In order to prevent further loss, we offer appropriate forms of compensation or discounts. Once an agreement on compensation is established, the terms are final and non-negotiable.
Shipping and Delivery Policies
DELUXO determines the optimal shipping method and carrier for each delivery, and customer preferences for specific carriers are not accommodated. The recipient bears responsibility for any duties and taxes incurred. The estimated time of delivery to most regions is around two weeks, subject to variation. We cannot guarantee specific delivery dates and are not liable for any shipping delays. Please note that shipping costs are not subject to refunds.
Customer Support after Purchase
If you encounter any issues or have questions regarding your order, we encourage immediate communication with our support team through WhatsApp or email. Please be aware that order information beyond five months of age will be removed from our records, so timely inquiries are crucial.
Protection of Customer Data
Your privacy is of paramount importance to DELUXO. We assure you that customer data will not be shared with third-party entities and will be purged from our systems after a designated period has elapsed.
Modifications to Terms
Please note that DELUXO reserves the right to amend these terms and conditions at any time, without providing prior notification. By continuing to link to our website, you agree to adhere to our linking policy and terms and conditions.